Yoloway Warranty Policy
Yoloway One-Year Warranty and Replacement Procedure and Responsibility Policy
All Yoloway bikes are covered by the one-year manufacturer’s warranty against all manufacturing defects.
Warranty Period and Target Group Conditions
The warranty is automatically registered when the first purchaser orders the bike from our online shop. It applies to the FIRST PURCHASER and begins when the bike is handed over to the first owner.
When transferring the warranty, the transferee of the e-bike can only claim the warranty if both of the following conditions are met simultaneously:
1. The 1-year package has not expired since the first owner received it.
2. The transferee has the name of the first owner and the original order number.
Warranty Expiration
All Yoloway bikes are covered by a one-year warranty from the date of receipt against defects in materials and/or workmanship (excluding free accessories).
Yoloway will replace any component that is defective or damaged due to defects in materials and/or workmanship (including damage during transit).
Yoloway reserves the sole discretion to determine if any damage or defect to an electric bike or covered component is covered under this limited warranty.
Warranty Claims
If you believe your Yoloway bike has a warranty issue, please contact the official website or online retailer where you purchased it. Proof of purchase and photos or videos of the damaged product are required for any warranty claim. We recommend that you contact us at support@Yolowaybike.com before making a warranty claim.
Yoloway will not ship any parts to the customer without reviewing photos or videos of the damaged product provided by the customer.
Shipping Damage Claims
In rare cases, products may be damaged during transit. If this occurs, please contact support@Yolowaybike.com and provide photos or videos of the damage.
Free accessories are not eligible for replacement or compensation for scratches incurred during transit.
NOTE: We will only accept claims for shipping damage within seven (7) days of receiving the electric bike.
Covered Items
Frames
Yoloway e-bike frames are warranted for one year from the original purchase date. Defective frames can be replaced under the limited warranty, but labor costs to replace the frame are not covered.
Yoloway reserves the right to use scratches and dents for frame replacement. Frame issues not covered by this warranty include, but are not limited to:
– Corrosion
– Color fading, scratches, impact marks
– Impact damage –
Irreversible modifications (drilling/welding)
– Chain guard attachment to frame, if applicable
Batteries
Yoloway batteries are covered by a 1 year limited warranty. During this period, defective batteries will be repaired or replaced free of charge. The warranty period for repaired or replaced batteries will remain unchanged, based on the original purchase date. No cash reimbursement will be provided.
Evaluation of the defective battery is at the sole discretion of Yoloway.
This limited warranty excludes:
– Defects or damage caused by accident, abuse, improper use, improper storage, exposure to liquids, neglect, or abnormal physical, electrical or electromechanical stress.
– Scratches, dents, and cosmetic damage not caused by Yoloway.
– Removing, defaced or altering serial numbers or bar codes.
– Using accessories, products or attachments not supplied or approved by Yoloway.
– Defects or damage caused by improper assembly, operation, maintenance, repair or adjustment.
– External causes such as collision, fire, flood, lightning, earthquake, weather, theft or improper use of electricity.
Parts and Components
Yoloway genuine parts and components are covered by a 1 year limited warranty. Damaged parts caused by the customer are not covered.
The owner of the bicycle is responsible for shipping costs for replacement parts under warranty.
This limited warranty excludes:
– Damage caused by normal wear and tear.
– Corrosion of electrical components.
– Damage to or deterioration of the finish, appearance or beauty of the product.
– Labor costs for replacing parts.
– Defects or damage resulting from accident, misuse, improper storage, exposure to liquids, neglect, or abnormal physical, electrical or electromechanical stress.
– Removal, defacement or alteration of serial numbers or bar codes.
– Use of accessories, products or attachments not supplied or approved by Yoloway.
Limitation of Liability
By participating, you agree to release Yoloway and its affiliates from any liability arising from participation in the campaign or use of the product.
