Shipping Policy
Shipping Cost
Free shipping on orders over €100.
Estimated Shipping and General Delivery Times
Order Processing: Most in-stock products are processed within 3-5 business days. Orders placed on Saturdays, Sundays, or holidays will be processed on the next business day. After processing, orders are shipped via DPD or another major carrier. Once your order ships, you will receive an automated email with your tracking details.
General Delivery Times:
Order Processing: Most in-stock products are processed within 3-5 business days. Orders placed on Saturdays, Sundays, or holidays will be processed on the next business day. After processing, orders are shipped via DPD or another major carrier. Once your order ships, you will receive an automated email with your tracking details.
General Delivery Times:
E-Bikes: Expected delivery within 5-10 business days, depending on your location.
Accessories: Shipped from China, with an estimated delivery time of 15-20 business days, depending on your location.
Pre-Order Shipping: For pre-order items, the total shipping time is calculated by adding the estimated shipping date on the product page to the standard delivery time for your region.
Country-Specific Delivery Times and Shipping Costs
Important Notes on Delivery Times
Carrier Handling and Delivery Date Management: Once the carrier has your package, we cannot control the delivery date. Delays may occur, but the package typically arrives as indicated by your tracking number.
Remote Area Deliveries: Deliveries to remote areas may take longer. The estimated delivery time will vary based on your address.
Clarification on Delivery Estimates: Any delivery date we provide is an estimate. We are not liable for loss or damage due to unavoidable delays.
Handling of Returned Packages: If a package is returned due to failure to pick it up on time, incorrect address, or other reasons, we reserve the right to charge you twice the delivery cost for redelivery or refund.
Possible Delays Due to Special Circumstances: Shipping times may be longer during peak order periods, new product releases, or restock periods. We will update you on these conditions on the product page and via email. We strive to process orders promptly and appreciate your understanding if delays occur.
